Shipping & Returns


" I received my first order from your company and wanted to send a thank you!! The order came so quickly!! I can't wait to try out your products. They look wonderful, and I love what you stand for!"                                                                                   - J. Boutilier

Shipping

All items ship via Canada Post ground expedited. Orders usually ship within 3-5 business days. 

Canada

All retail orders up to $74 before taxes will be shipped at a flat rate of $10.

Retail orders $75 and over before taxes will be shipped free of charge.

Estimated delivery within Canada is 3 - 9 business days depending on location. 

United States

All retail orders will be shipped via Canada Post at a flat rate of $25. 

Estimated delivery is 7 - 14 business days depending on location.

Please note that there may be customs duties and state tax on orders arriving from Canada. We advise you to check with your local customs authority regarding these charges.

 

International

For international orders, please contact us directly to arrange payment and shipping.

 

Returns

Ensuring Quality

We are proud of our handcrafted products, and we hope that you will enjoy them. We do our best to process and pack them as carefully as possible, however we do recognize that potential issues may occur.

100% Money Back Guarantee

If any items you receive in your order arrive damaged or if there is an error, please contact us immediately by emailing us at contact@earthelementals.ca or calling us at 902-835-9809 to arrange for a replacement or for a full refund. 

We are confident that you will love our pure and natural products, but if a product is not a good fit for your needs, we will gladly offer a full refund or exchange. Please contact us within 15 days of purchase. Any product you return must be in the same condition you received it and in the original packaging. 

Remember to keep your receipt as proof of purchase from our online store.

Pick Up

How to Order

Email us your order with your preferred pick up location. We will confirm the order with you including total and when the order will be available. Payment can either be in advance via online billing, e-Transfer or pay cash/cheque when you pick up your items. 

Two Locations

We offer two pick up locations:

Halifax Seaport Farmers’ Market – 7am to 3pm Saturdays

Hi-liner Fishing Gear & Tackle, Unit 9, 155 Chain Lake Drive (Bayer's Lake Industrial Park), Halifax - 8am to 5pm Monday to Friday; 9am to 1pm Saturdays