FAQ
When and where can I shop with you in person?
You can shop with us online or visit us at the Halifax Seaport Farmers Market every Saturday!
Halifax Seaport Farmers' Market
961 Marginal Rd (Pier 23)
Halifax, Nova Scotia
Saturdays | 8 am-2 pm
Our Hammonds Plains studio is not open to the public.
Where can I find your products?
You can shop our full collection online, visit us at the Halifax Seaport Farmers' Market on Saturdays from 8 am-2 pm, or find our products at select retailers throughout Nova Scotia.
Product availability varies by location, so we recommend contacting your preferred retailer before visiting.
Do you offer local pickup?
Yes! We offer local pickup at our Halifax Seaport Farmers; Market booth on Saturdays from 8 am-2 pm,
To arrange pickup, email your order to contact@earthelementals.ca. We'll confirm availability and provide payment instructions, then notify you when your order is ready.
My favourite product is sold out. When will it be available again?
We handcraft our products in small batches, so occasionally a favourite may be temporarily unavailable.
Estimated restock dates are sometimes included in the product description. Feel free to contact us at contact@earthelementals.ca for an estimated restock date. You can also subscribe to our newsletter for product updates, sales and new arrivals.
Where do you ship?
We currently ship throughout Canada using UPS or Canada Post.
For shipping rates, delivery estimates and return information, please visit our page - Shipping & Returns.
How much does shipping cost?
We offer free shipping on Canadian orders of $75+ before taxes.
Orders under $75 before taxes are shipped at a flat rate of $10.
Do you ship to the United States?
At this time, we're unable to offer shipping to the United States due to ongoing uncertainties surrounding duties, tariffs and cross border shipping costs.
We hope to resume US shippinng in the future and appreciate your understanding.
Do you offer wholesale pricing?
Yes! Earth Elementals is available at select retail locations throughout Nova Scotia.
As a small, family-run business, we thoughtfully consider new wholesale partnerships to ensure they're a good fit for our brand.
Due to the demands of our busy holiday season, we're unable to take on new wholesale accounts during the lead up to the holiday season - September to December.
If you're interested in carrying Earth Elementals in your shop, we'd love to hear from you! Please contact us at contact@earthelementals.ca to introduce your business. We'll be happy to consider new partnerships when our seasonal production schedule allows.
How long will my product stay fresh?
Our products are made in small batches with natural ingredients, so we recommend enjoying them while they are fresh and at their best.
Freshness can vary depending on the product, how it is stored and whether it has been opened. Heat, sunlight, moisture and repeated contact with hands can all affect freshness.
For best results, store products in a cool, dry place away from direct heat and sunlight. For products in jars, use clean, dry hands or a clean spoon/spatula when possible.
Soap Bars
Best used within 1 year of purchase.
Body Oil
How long does your soap bar last?
On average, 3 to 4 weeks of daily use.
Store your natural soap bars in a cool, dark place for optimum shelf life. Keep it in a well drained soap dish like our stone soap dish so soap stays dry between uses.
Why did my bath & body oil arrive in a different bottle?
We're gradually transitioning our body oils from glass bottles to recyclable amber PET bottles. During this changeover, some bottles may still be glass and others may be PET.
The formula and size have not changed. The new bottles are lightweight, durable, recyclable and help reduce the risk of breakage during shipping.
Earth Elementals is an eco-friendly, ethical and sustainable brand. What does that mean?
You can learn more about us, our commitment to providing you toxin-free, pure and natural body care by reading the information on the About Us, Who We Are and Our Ingredients pages. Long story short is that we care about your health, the environment, those who provide us our ingredients and the welfare of animals.
Do you offer any products that are unscented?
Yes, we do. The following items have no scent added:
Natural Deodorant Laundry Powder Lip Balm Sensitive Soap Bar
I have multiple allergies and have to be careful in choosing products for my skin. How do I know if your products contain something that I am sensitive to?
Each and every bath & body product on this site has a complete ingredient listing. Click on the product and just below the description, you will see a listing for ingredients for that particular product.
If you have skin sensitivities, we recommend performing a skin patch test for compatibility prior to using any new skin/body care products.
Are your products gluten free?
Earth Elementals is not a certified gluten free company. The majority of our ingredients would pose no problem for people who are gluten sensitive, including the tocopherol (vitamin e) which is gluten free. That said, we cannot guarantee that there is 0% gluten contamination due to the fact that the certified organic oats that we use in our soap bars - Oats & Honey, Lavender Oatmeal and Harvest Moon Pumpkin - are not processed in a gluten free facility.